Warranty on “Brand New” Products
Brand New products are covered by the manufacturer’s warranty. Full details will be provided on request.
Warranty on “Grade A” Products
“Grade A” products are covered by a 12 month parts & labour warranty which starts from the date of your invoice. In the unlikely event that your product develops a fault, you should contact us immediately with your invoice details at hand. If appropriate, we will then contact you and attempt to resolve the issue remotely within 48 hours. If this is not possible the item will need to be return to our technical facility, or our chosen specialist repair centre. Following inspection, a decision will be made on whether it is economical to repair the product, or whether it is replaced with an equivalent item. Repairs are completed as expediently as possible, and usually within working five days. All repairs are fully tested for 48 hours to ensure that any intermittent faults have been rectified. Repairs are free of charge for parts and labour, unless faults have been caused by accident, neglect, or misuse (for which there will be no refund or exchange).
All original packaging should be kept for your product as this is required for returning the item to us. It is your responsibility to package the item in a safe way, suitable for courier transport. Although we will arrange and pay for collection by courier, the item is not insured as the packing has not been completed by us. If you would like to take out separate insurance, please contact us at email@example.com. Alternatively you can choose to arrange your own delivery to our repair centre, at your cost.
THIS WARRANTY IS IN ADDITION TO AND DOES NOT AFFECT YOUR STATUTORY RIGHTS.
Your statutory rights as a consumer are protected by consumer regulations including the following :-
The Trade Description Act, 1968
The Consumer Protection (Distance Selling) Regulations, 2000
The Sale of Goods Act, 1979
The Supply of Goods and Services Act. 1982
The Consumer Protection Act, 1987
The Unfair Contract Terms Act, 1997