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FAQ's

 

Choosing your product

 

What kinds of products do you sell?

District Electricals offers the best brands in consumer electronics at fantastic prices. We specialise in audio-visual technology, providing a fantastic range of [TVs], [Home Cinema Systems] and [DVD and Blu-Ray Players].  We also offer a brilliant selection of [Laptops], [PCs], [Digital Cameras] and more! We only sell the best, cherry-picking amazing products from top names such as [Samsung], [Panasonic], [LG] and [Sony]. We seek to bring you the best products at the best possible price, stocking a mix of Brand New, Box Damaged, Grade A and end-of-line electronics that allow us to offer you some of the most amazing prices on the market!

 

What do you mean by ‘Brand New and Sealed’?

‘[Brand New and Sealed]’ products have never been used or opened and are in perfect condition direct from the factory. All Brand New and Sealed products carry a full manufacturer’s warranty.

What do you mean by ‘Box Damaged?’

‘[Box Damaged]’ products are in perfect ‘as new’ condition direct from the factory. The boxes of these products have been opened or slightly damaged, but the products inside are in perfect condition. All Box Damaged stock is fully tested by the manufacturer and then tested by us prior to dispatch to ensure that there is no fault. The vast majority of Box Damaged products carry a full 12 month manufacturer’s warranty, but some are covered by our own 12 month warranty. Please refer to the warranty information at the bottom of the product description for details on specific items..

What do you mean by ‘Grade A’?

Manufacturers classify products as ‘[Grade A]’ for many different reasons. The reasons for individual product classifications are never revealed, but common reasons include box damage, end of line stock and customer returns. Our entire Grade A stock has been fully tested by the manufacturer and checked by us prior to dispatch to ensure that there is no fault. We provide a full 12 month warranty on every Grade A product we sell.

 

In the interests of absolute honesty and customer satisfaction, we always state that there may be very slight cosmetic marks on our Grade A product. We select only the very best graded product, and most are perfect, but the truth is that ANY handling may result in slight marking of the casing. This is especially true of the high gloss finishes on modern TVs. However, any marks that do exist are almost invisible in normal viewing conditions. It is extremely rare for a customer to be disappointed by the condition of one of our products. We make sure the quality is excellent as we pay for any returns!! Please refer to our 100% positive feedback on eBay and Review Centre. There are links on the main page of our website.

Can I upgrade my product?

We are very pleased to offer upgrades to some of our products. We are happy to perform a RAM upgrade on many of our [Grade A Laptops] and [Netbooks], and we are now also able to offer free DVD multi-region upgrades to many of our DVD players. If you are interested in upgrading a product, please call us on 01905 887705 or email info@districtelectricals.co.uk

What is included with my product?

All of our products come complete with their original accessories and most of them come with the original packaging still intact.

We are also able to provide extra items with some of our products, such as TV stands or HDMI cables. If you are interested in arranging for other items to be included in your order, please call us on 01905 887705 or email info@districtelectricals.co.uk

 

Ordering your product

 

How can I order my product?

You can place an order with us in the following ways:

  • By phone:We will be very pleased to take your order over the phone. Please have your payment details at hand, alongside the details of the product you would like to purchase, and call 01905 887705, where one of our sales assistants will be delighted to help you.
  • Online:You can place an item in your basket form any product page, or click [here] to create a new order.
  • eBay and Amazon: We also have stores on [eBay] and [Amazon]. Check them out for a range of great products and reviews!

 

Can I reserve a product?

We are happy to reserve some of our products if you cannot pay immediately. In order to reserve a product, we require a deposit of £30 or 10% of the product value, whichever is the greater. We will then reserve the product until an agreed date. If you are interested in reserving goods, please call 01905 887705 or email info@districtelectricals.co.ukfor more information.

 

How can I pay for my order?

We are pleased to offer a range of payment options and attempt to cater for every need.

  • Card:We are pleased to accept all major credit and debit cards via our [website order form]. Please note that we cannot accept American Express.
  • PayPal:We also offer secure checkout with PayPal. The ‘Express Checkout’ feature is quick and easy to use.
  • Phone: We are happy to accept payments over the phone. Please call us on 01905 887705 and have your payment details ready.
  • Bank transfer: We are happy for you to pay by bank transfer. Please call us on 01905 887705, or email at info@districtelectricals.co.ukso we can provide you with our details and take you through the checkout process.
  • Cash:We can accept cash payments at our [showroom] in Worcester.

All of our payments are 100% secure and are verified by SagePay. Please note that we no longer accept personal cheques. To discuss our payment options, please do not hesitate to [contact us]. 

Can I pay for my order in instalments?

We do not currently offer payment by credit or instalment. If you are interested in [reserving] a product, or would like to talk to us about payment options, please [contact us] on 01905 887705 or email info@districtelectricals.co.ukfor more information.

Is there a surcharge for credit card payments?

No, unlike many Internet retailers, we do not make a surcharge for credit card payments. 

Can I cancel my order?

You are entitled to cancel your order up to 7 days after you have received your item. Any damage to or fault with an item must be reported within 48 hours of receipt. Any items that are returned to us must be in the full original packaging and must remain in identical condition to how they were received.  We will collect the items from you and cover any courier charges assuming all conditions are met. Please refer to our [Terms & Conditions] for full details. 
 

Product delivery

How long will it take for my product to be delivered?

The majority of our products are shipped via a Next Working Day service with [Interlink Express]; however, some remote areas of the UK are subject to Two Working Day service. Large TVs and Plasma screens are shipped with a specialist delivery company, which can take up to 5 working days. Items which use this service are clearly marked in the product listing. If you have any queries about product delivery, please do not hesitate to [contact us].

 

What is your 7 day money back guarantee?

All of our products are covered by a 7 Day Money Back Guarantee (7 working days after you receive the product). If you are not happy with your purchase for any reason, please contact us first via email (info@districtelectricals.co.uk) or telephone (01905 887705). If we cannot resolve the issue to your satisfaction we will be happy to collect the order at our expense. We will then refund you in full including any courier expenses assuming that the product is complete and not damaged in any way.

Your statutory rights as a consumer are protected by consumer regulations including the following :-
 

The Trade Description Act, 1968
The Consumer Protection (Distance Selling) Regulations, 2000
The Sale of Goods Act, 1979
The Supply of Goods and Services Act. 1982
The Consumer Protection Act, 1987
The Unfair Contract Terms Act, 1997

Your statutory rights as a consumer are protected by consumer regulations

 

Is there a delivery charge?

Many products have a small delivery charge of £9.99. Higher delivery charges are applicable for larger products. Some remote areas of the UK are also subject to higher delivery charges. Though we strive to cover all areas of the UK, the Scottish Highlands and some UK islands are not currently covered. If you have any queries about delivery charges, please contact us on 01905 778805 or info@districtelectricals.co.uk

How can I give delivery instructions?

Special delivery instructions can be given using our [website order form], or via email on info@districtelectricals.co.uk

Which courier service do you use?

Most of our items are delivered by [Interlink Express].  We find Interlink Express to be the best couriers on the market as they offer a secure and reliable service all year round. Interlink Express also provide the ultimate in convenience with their excellent 1-Hour Predict service. This facility notifies you of your delivery time via text or email, so that waiting around for your parcel becomes a thing of the past. Interlink Express even operate zero carbon delivery!

 

Large TVs and Plasma screens can be very fragile and difficult to deliver, often resulting in breakages and accidental damage. In order to avoid this, we use a specialist delivery company for these items to ensure that all items are delivered safely and in perfect condition. This specialist service can take up to 5 working days, but in return we can offer total peace of mind that your product is in the right hands.

Where can you deliver to?

Our delivery companies cover the majority of the mainland UK. Some areas of Scotland are not covered. We do not currently deliver to the Scottish Highlands and some UK islands. If you have any queries about delivery, please contact us on 01905 778805 or info@districtelectricals.co.uk

Can I collect my goods?

Yes, you are welcome to collect your goods from our showroom in Worcester. To do this, payment for your item needs to have been cleared. You also need to arrange a time for collection, and bring along two forms of ID, one of which needs to be photo ID. Suggested forms of ID include:

  • Driving License
  • Passport
  • Utility Bill

If a credit or debit card has been used for payment, the address on the ID must match the billing address. Collections must be made in person, and cannot be conducted by a third party. 

What happens if I miss my delivery?

If you miss your delivery, you can collect your parcel from the nearest [Interlink Express] depot. In order to do this, you will need to [contact them] with your consignment number to arrange collection. When collecting your item, you will need the following pieces of information:

  • One form of photo ID (driving licence, passport etc.)
  • An additional form of ID confirming your address (utility bill, bank statement etc.)
  • Your Interlink Express consignment number

If you miss a delivery by our specialist TV delivery company, please [contact us] on 01905 887705 or email info@districtelectricals.co.uk

Do you ship internationally?

We are not currently able to offer international shipping?

 

Other queries

Do you have a showroom?

Yes, we have a showroom in Worcester that is open to trade and public. Please feel free to visit us to see a fantastic range of the very best electricals at amazing prices! You can find us at:

District Electricals

Unit 7a, Lowesmoor Wharf

Worcester

Worcestershire

WR1 2RS

If I am not happy with my goods, can I get a refund?

Yes, all of our products are covered by a 7 Day Money Back Guarantee. Please refer to our [Terms & Conditions] for full details. 

 

Do you offer a discount for bulk purchases?


Our prices are extremely competitive and so we have limited opportunity to improve them for multiple purchases. However, if you are thinking of placing a large order, please call us on 01905 887705, or email at info@districtelectricals.co.ukand we will make sure that we give you the very best price possible.  

Where can I read reviews about District Electricals from other customers?

We have fantastic reviews and customer feedback on [Review Centre] and [eBay]. We are also pleased to receive your comments via email on info@districtelectricals.co.ukWe pride ourselves on the quality of our customer service and our products and will go the extra mile to deliver truly amazing service. You will not be disappointed. We sell only the best. 

Do you offer extended warranties on any of your products?

Yes, we can offer extended warranties on some of our products. If you have any queries about our warranties, check our [Terms & Conditions] or contact us by phone on 01905 887705 or email at info@districtelectricals.co.uk

Can you install my TV?

No, we do not currently offer a TV installation service.

Are you able to offer a Price Match service?

Our prices are very competitive and we always seek to provide the best possible offer on all of our products. If you see a lower price for one of our items, please [contact us] for our latest offers. We will always attempt to provide the most competitive price on the market.


 

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